Juridiskt dokument
Support & Service Policy
Screenia provides managed onboarding, display setup, content handling, and support for customer screens. This pre-launch policy defines the safe operating rules used during testing and launch preparation.
Support channels
Customers should use Screenia support email or the customer portal for questions, content updates, delivery issues, cancellation help, privacy requests, and billing questions. Support events should be recorded in the admin history when they affect orders, access, or customer obligations.
Remote support and content
Remote support is provided only when requested or consented to by the customer. Customer-provided logos, images, text, campaigns, and display instructions are used only to deliver the Screenia service and must be handled as customer business data.
Operational safety
Admin changes that affect production work, refunds, subscription access, display entitlement, customer deletion, or billing must go through server-side actions and write audit history.